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Backdating a computer

If you are dealing with a pseudo Work Area Mailbox (WAM) referral, go to Step 2.

If you are dealing with an expired BF because there was no trace of the claim on the tax credits computer, go to Step 19.You have to prove good cause, but we must take account of all the facts of your case.Some examples of when you may have good cause are: You can do this by writing to the Benefits team using the contact details below.Your application will be considered by the Benefits Team.The more information and evidence you give in support of your claim the quicker a decision can be made.Sometimes it may be necessary to write to you for more information, or to ask you to come in for an informal interview.

Your application will be looked at within 21 days and you will be sent a letter telling you of our decision.

Note: From 6 April 2017, customer’s will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date.

Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or qualifying young persons in a household, born on or after 6 April 2017, unless it meets the exception criteria.

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian / Data Security Team for advice.

Top of page If you are dealing with a new backdating request, go to Step 2.

For how to do this use TCM1000067 If there is a TD03 note present in household notes The claim has already been backdated the maximum number of days allowable due to payment of UC If there is no TD03 note present in household notes, go to Step 5.