Live chat jesmen com
There are more benefits to live chat but you get the idea.
Live chat can obviously increase your business potential, but only if it’s executed correctly.A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.” If you aren’t convinced that live chat is for your business, check out this study conducted by Bold Chat.The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.Emails, messages, or call centrers cannot give this to customers, but live chat can and this is the first thing that makes it so effective.When people started going on-line more and more, a lot of things have changed quickly.An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.
The report goes on to say: With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call centre.
Live chat provides immediate access to customers’ pain points.
When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.
Not only is this a process improvement but it increases the chances of overall sales (which we’ll get into next! The general trend among users in marketing forums and on blogs is that live chat on a website can generally lead to improved sales numbers.
Forbes magazine reported in a recent study: “In 2008, Wells Fargo made a second attempt to leverage online chat to drive sales, and happily, this time the results have been crystal clear.
Website designer Cory Miller of i Themes regularly uses Provide Support for his business, and he has noticed increased opportunities for upselling products.